FAQ

How do I place an order?
- You can place an order by browsing our collections and adding your favorite pieces to your cart. Once ready, proceed to checkout where you can securely enter your payment and shipping details.
Do you ship internationally?
- Yes, we offer international shipping. Shipping fees and delivery times will vary depending on your location.
How long will my order take to arrive?
- Standard shipping typically takes between 3-7 business days within the US and 7-15 days for international orders. Expedited shipping options are available at checkout.
How can I track my order?
- Once your order has shipped, you’ll receive an email with a tracking number to follow your package’s progress.
What should I do if I entered the wrong shipping address?
- Please contact us immediately at hola.forastera@gmail.com. If your order hasn’t been shipped yet, we’ll be happy to update the address for you.

What is your return policy?
- We accept returns on unused and unworn bracelets and necklaces within 15 days of purchase. Please note, earrings are not eligible for return due to hygiene reasons.
Can I exchange an item?
- Yes, exchanges are available for bracelets and necklaces of equal or lesser value. If you’d like to exchange your piece, please follow the exchange instructions provided on our Returns page.
Are there any items that are not eligible for return?
- Earrings, custom or personalized items, and final sale items are not eligible for return or exchange.
How long does it take to process a return or exchange?
- We do not offer refunds, only exchanges. Once we receive your returned item, it usually takes 5-7 business days to process the exchange.

How should I care for my jewelry?
- To maintain the beauty of your jewelry, avoid exposure to perfumes, lotions, and other chemicals. Clean your pieces regularly with a soft cloth and store them in a jewelry box when not in use.
Do your pieces tarnish over time?
- Our jewelry is crafted with high-quality materials such as gold plating and brass. Over time, these materials may tarnish, but with proper care, you can preserve their beauty.
Can I wear my jewelry in the shower or while swimming?
- Yes, as long as the jewelry is not gold plated or made of brass. Gold-plated or brass pieces should be kept away from water to maintain their finish and longevity.

What materials are your jewelry made from?
- Our pieces are made from high-quality materials such as gold plating and brass. You can find detailed material descriptions on each product page.
How do I know my ring size?
- We offer a sizing guide on our site to help you find your perfect fit. If you're unsure, we recommend visiting a local jeweler for precise measurement.

Do you offer custom or personalized jewelry?
- Yes! We offer a range of customizable jewelry options, including engraved pieces. Please contact us via message or email at hola.forastera@gmail.com to learn more about our custom jewelry options.
How long does it take to create a custom piece?
- Custom jewelry takes approximately 2-4 weeks to create, depending on the complexity of the design. We will keep you updated on the progress and provide an estimated delivery date.

What payment methods do you accept?
- We accept all major credit cards, PayPal, Apple Pay, and Shopify Payments. You can choose your preferred method at checkout.
Is my payment information secure?
- Yes, we use SSL encryption to ensure that your payment information is safe and secure during transactions.

How can I contact customer service?
- You can reach us at hola.forastera@gmail.com. Our customer service hours are Monday to Friday, 9 AM to 6 PM (EST).